VW Offers Goodwill Package in Response to Scandal

December 28th, 2015 by

There’s no getting around it – Volkswagen has a bit of a black eye after the recent emissions scandal. However, the manufacturer is offering gift cards as consolation of the wrongdoing. Of course, Volkswagen of Athens has nothing to do with the scandal, but we’re here to help explain the situation.

The Scandal Comes to Light
In this case, a study conducted by scientists from the University of West Virginia found that the carbon emissions in some of Volkswagen’s diesel cars and SUVs were considerably higher than the U.S. limits. The vehicles’ software causes the emissions to be register low. More than 11 million diesel vehicles – including roughly half a million in the United States — are affected by the software. Affected vehicles include those with 3.0-Liter 6-cylinder diesel engines, including some Porsche and Audi models in addition to Volkswagens. Volkswagen has also acknowledged that 800,000 VWs, Audis and Porsches in Europe are affected.

What Volkswagen is Doing About It
Volkswagen is doing what can be done to make the situation right for those who have been affected. That starts with an offer of $1,000 in gift cards and vouchers to those who have been impacted by the emissions scandal.

The offer was made in conjunction with the European Union’s request for Volkswagen to show the particulars of the software related to the violations. EU Climate and Energy Commissioner Miguel Arias Canete requested the clarifications within 10 days, specifically asking for clarification regarding what models (and how many units) were impacted by the software.

VW Realizes this is Only the First Step in Rebuilding Trust
VW will send gift cards to more than 480,000 Volkswagen owners in the United States as the first step in the German automaker’s attempts to re-establish trust in the American market. Additionally, affected Volkswagen owners will be offered roadside assistance – at no cost to them – for three years.

According to Volkswagen U.S. CEO Michael Horn, this is just the first step towards remedying the situation. Referring to the gift cards and vouchers as a “goodwill package,” Horn emphasizes that this is just the first step in a larger plan.

The program is not limited to VW. Audi – the German automaker’s luxury brand – has launched the same program.

What to do if You Think You May be Affected
Volkswagen is already sending the gift cards and vouchers to those who have been affected. If you have an affected vehicle, you should receive them without having to do anything. You will also want to continue to monitor the news on the situation, as Volkswagen has indicated that this is only the first step in making this right with you.

If you don’t receive your gift cards in a timely manner, and you have purchased a 2014 to 2016 Volkswagen Audi or Porsche with a 3.0L six- cylinder diesel engine at VW of Athens – or if you have purchased one elsewhere and you live in the Athens area — contact VW of Athens. We have always prided ourselves on our courteous and professional treatment of all of our customers throughout the buying and vehicle ownership experience and we will do no less in this situation.

In fact, at VW of Athens, we look at this situation as an opportunity to reaffirm our longstanding commitment to outstanding customer care and service – the very service that has kept many of you coming back again and again over the years. Know above all else that you can count on us to do everything we can to make this as right as we can to all who may have been affected.

Posted in Volkswagen News